Managing a User Feedback Crisis? No News or Bad News?
Updated: Nov 29, 2021
So, it's been 6 months since our annoyed Blog users have been complaining about lack of support for multiple-images (and/or multiple-video etc. - in general - multi-content) blog-posts...
We've handled this in not-the-best way, to say the least.
First, acknowledging the lack of the feature (that's ok), then sharing early designs (not too bad) - then doing nothing in 4 months...
Finally (March 11, '14), we "sacrificed" a high-profile answer (by NirZ) explaining some of what we can improve on, referring to the initial (Oct'13) release of the Blog as a "Beta release", and explaining how we're trying to recruit... How a company of scale sometime has issues etc.
And then, 4 weeks of silence, while the users continue staying frustrated - and uninformed.
This goes against Rule #5 of Surmera Assetov - Bad News are Good. Black Holes are Bad.
Working on getting some answer out there.
Will be drafting some ideas for tomorrow's post.